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Support - FAQ
Settings | FAQ | Glossary | Email Support | Phone Support
Password Change | Username Change | Surf Sentry | ARNet Directory
Commercial Support

Email Related:

Connection Related:

Uploading Related:

Email Related Questions:

  1. Why do I get disconnected after sending or recieving my email?

    In Outlook Express, there is a setting to do just this. Most likey you have enabled the feature and would like to disable it again. To do so, click Tools, and click Settings. Select the Connections tab, and uncheck the option "Hang up after sending or recieving". Then click OK to save the settings.

  2. Why can I not receive all of my email? It gets to a certain point and starts over.

    This is usually caused by a large email on the server. You can visit http://webmail.arn.net/, login with your ARNet username and password, and view/delete the conflicting mail.

  3. What can I do about the junk mail (spam) that I recieve in my Inbox?

    Foward the offending email to abuse@arn.net. You can also visit one of the many websites devoted to fighting unsolicited emails.

  4. Everytime I try to send or recieve email, an error message tells me the server is not responding. Is this a problem with my computer or is something wrong with the ARNet equipment?

    Most likely this is due to a configuration problem within your email program. Contact the ARNet technical support office and have a technician go over your settings.

  5. How do I setup my email?

    Refer to the ARNet Settings page for assistance, or contact the ARNet technical support office.


Connection Related Questions:

  1. How do I setup a new ARNet connection?

    Refer to the ARNet Settings page for assistance, or contact the ARNet technical support office.

  2. Why do I have to reenter my password every time I attempt to connect?

    Most likely this is due to a typo in your username or password information. Delete and retype both the username and the password to confirm the information is entered correctly.

  3. I am frequently disconnected, or cannot establish a connection at all. What do I do?

    Refer to the ARNet Settings page for assistance, or contact the ARNet technical support office.

  4. I can establish my dialup connection, but keep getting an error "Server not available". Is there something wrong with the ARNet equipment?

    While unschedualed outages are a possibility, this sort of problem is most likely due to improperly configured settings, or corrupt software. Please contact the ARNet technical support office for assistance.


Uploading Websites:

  1. What is my webaddress (URL)?

    For a personal web page, it is http://users.arn.net/~yourusername.

  2. Why doesn't my webpage show up in the ARNet Users' Listings?

    If you would like your page listed, just ask. Write to webmaster@arn.net.

  3. Why doesn't my webpage show up? All I see is the default page.

    Verify that you have named the first webpage: "index.html".

  4. My FTP program needs to know the host. What is the host?

    users.arn.net

  5. What is the username and password for my website?

    It will be identical to the ones you use to connect and check your email.

  6. I cannot log in, my pictures do not show up, or my webpage doesn't show up. What is wrong?

    Always pay very very careful attention to case, upper and lower, when working on the Internet. Images, webpages and passwords will not work if the case is incorrect. For example, if you call an image image1.gif in the webpage and then name the image ImAgE1.gIf, your page will not see it. If you name your page INDEx.HtML, it will not show up.

  7. I have named and uploaded all of my files properly but am still unable to view my website. What else can I check?

    Make sure that you uploaded the files to the remote directory /web.