Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how ARNet collects information from all end users of ARNet’s Internet services (the “Services”)—those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a monthly service fee to subscribe to the Service (“Customers”)—what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. ARNet requests that you read this Privacy Policy carefully.
Personal Information ARNet Collects and How It Is Used
Introduction
ARNet collects information in different ways from Visitors and Customers
who access the various parts of our Services and the network of
Web sites accessible through our Service. We use this information
primarily to provide a customized experience as you use our Services
and, do not share this information with third parties. However,
we may disclose personal information collected if we have received
your permission beforehand or in very special circumstances, such
as when we believe that such disclosure is required by law or other
special cases described below.
Registration
Customers are asked to provide certain personal information when
they sign up for our Services including name, address, telephone
number, billing information (such as a credit card number), and
the type of personal computer being used to access the Services.
The personal information collected from Customers during the registration
process is used to manage each Member’s account (such as for
billing purposes). This information is not shared with third parties,
unless specifically stated otherwise or in special cases. ARNet
may also generate non-identifying and aggregate profiles from personal
information Customers provide during registration (such as the total
number, but not the names, of Customers).
ARNet Partners and Sponsors
Some ARNet products and services are offered to Visitors and Customers
in conjunction with a nonaffiliated partner. To provide Visitors
and Customers some of these products and services, the partner may
need to collect and maintain specifically identifying, but non-personal
information. In these instances, ARNet does not share personal information
with the nonaffiliated partner.
Online Shopping
At some Web sites, you can purchase products and services or register
to receive materials. In many cases, you may be asked to provide
contact information, such as your name, address, email address,
phone number, and credit/debit card information. If you complete
an order for someone else, such as an online gift order sent directly
to a recipient, you may be asked to provide information about the
recipient, such as the recipient’s name, address, and phone
number. ARNet has no control over the third parties’ use of
any personal information you provide when placing such an order.
Please exercise care when doing so.
If you purchase service directly from ARNet, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that purchase.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer
surveys. We encourage our customers to participate in these surveys
because they provide us with important information that helps us
to improve the types of services we offer and how we provide them
to you. Your personal information and responses will remain strictly
confidential, even if the survey is conducted by a third party.
Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other ARNet customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
Special Cases
It is ARNet’s policy not to use or share the personal information
about Visitors or Customers in ways unrelated to the ones described
above without also providing you an opportunity to opt out or otherwise
prohibit such unrelated uses. However, ARNet may disclose personal
information about Visitors or Customers, or information regarding
your use of the Services or Web sites accessible through our Services,
for any reason if, in our sole discretion, we believe that it is
reasonable to do so, including: to satisfy laws, such as the Electronic
Communications Privacy Act, regulations, or governmental or legal
requests for such information; to disclose information that is necessary
to identify, contact, or bring legal action against someone who
may be violating our Acceptable Use Policy or other user policies;
to operate the Services properly; or to protect ARNet and our Customers.
ARNet's Commitment to Children's Privacy
Protecting children’s privacy is especially important to us.
It is our policy to comply with the Children’s Online Privacy
Protection Act of 1998 and all other applicable laws. Additionally,
ARNet recommends that children ask a parent for permission before
sending personal information to ARNet, or to anyone else online.
Public Forums
Please remember that any information you may disclose in a public
area of our Web site, or the Internet, becomes public information.
You should exercise caution when deciding to disclose personal information
in these public areas.
ARNet's Commitment to Data Security
Services and Web sites we sponsor have security measures in place
to protect the loss, misuse, and alteration of the information under
our control. While we make every effort to ensure the integrity
and security of our network and systems, we cannot guarantee that
our security measures will prevent third-party “hackers”
from illegally obtaining this information.
Where to Direct Questions About ARNet's Privacy
Policy
If you have any questions about this Privacy Policy or the practices
described herein, you may contact:
Customer Service
ARNet, Inc.
3505 Olsen, Suite 103
Amarillo, TX, 79109
service@arn.net
Revisions to This Policy
ARNet reserves the right to revise, amend, or modify this policy,
our Terms and Conditions, our Acceptable Use Policy, and our other
policies and agreements at any time and in any manner.